Website still under construction ___------
You can get maximum information about us if you surf on all these pages of our web site thoroughly. Still if you have some questions, go through the following which are F.A.Qs.(Frequently Asked Questions):
Q How should I decide about my size?
To determine your size please follow the simple instructions: DO NOT measure yourself. Take the measurements of the fullest bulging part of the body. Normally 3 measurements are needed: bust, waist & hips. Once the measurements are taken, match it with the size chart of the said company whose dress you want to order. Keep in mind, taking fabric 'IN' while alterations is easy than taking it 'OUT'. The biggest part of the body has to fit - rest can be altered by your local seamstress. Almost 90% of our customers need alterations and mostly all can be possibly done by your local seamstress / taylor.
Q Will I need any alterations after I receive the dress?
Almost 90% of our customers need some kind of alterations. The straps may need to be adjusted, dress may need hemming, it may need to be taken IN at a certain part of the body - and these kind of alterations could easily be done by your local seamstress.
Q Can you order dresses in any color I want?
NO. Only those colors can be ordered in which the manufacturers are making the said dresses. Manufacturers make a certain style in a few particular colors only.
Q How do you ship?
Through UPS and Fed-ex.
Q Do you mail dresses out of USA?
NO. We only mail in USA.
Q Do you accept returns / What is your Policy for Returns?
See the 'Store Policy' above.
Like any other Special Occasion dresses - retail store, we also do not entertain returns / refunds / exchanges. In case of Special Orders: The dress is a special order and we specially order for you from the manufacturers. Once the dress is received by us, we closely inspect the dress before we ship it to you. On the other hand the manufacturers have their own inspectors also to check the flaws in the dress, if any. Further the dress was ordered on your request in a particular color and size from the manufacturer which thereafter can not be returned. Our dresses are very reasonably priced. We do not over price our dresses so that we can bear the cost of returns. Further more, special occasion dresses are worn only for special occasions.
Thereafter, some customers want to return after use, and get their money back. So we DON'T do it. NO REFUNDS / RETURNS / EXCHANGES is our policy (whether you order on phone or in the store). So,
please be sure about the color you see in pictures ( if not seen personally), size ( get yourself measured properly ), and keep in hand ample time to receive the dress. The colors may vary little
bit, as all dresses are not made from the same lot.
Q What type of Credit Cards do you accept?
We accept all major Credit cards, including Visa, Master card, Discover Card, American Express, and Debit card.
Q Do you contact us after you have further placed the order for me?
Within next 48 Hrs (excluding holidays) we will contact the manufacturer to see whether we can get your dress before your wear date or not. Then we will, of course, contact you to let you know the details of the expected delivery date. In case the ship date is too close to your wear date, you have an option to upgrade the shipment. Just keep enough time for the shipment to reach you in time before ordering.
Q When do you charge on my credit card?
We charge your credit card when we get an assurance from the manufacturer that we can get the dress within the said time.
Q How fast can I get a dress?
It all depends on the availability of the size and color requested, in stock. If it is in stock, we can get it faster; if not, it may take 6 to 8 weeks time to get it. (Our suggestion is: Do not wait for the last moment, try to order as early as possible, so that we can get your request in time) . Please tell us the correct wear date for the dress. Anyways, we will be in touch with you to confirm everything, then only we will proceed with the order and charge on your card.
Q Do you mail catalogues?
No, we can not mail a catalogue to you as it increases our expenses. We aim at giving you a reasonable price for which we can not afford to do this. Anyways, you may surf on the websites which have all the relative details about the dresses made by different manufacturers.
Q What is your layaway policy, if we come to the store and put some dress on layaway?
We do entertain layaways for the customers in the store only. You have to put 25% of the total as down payment and have 4 weeks to pick it up. If you do not pick up the items of layaway before the mentioned date for pick up, you loose your deposit and it is presumed that you no more need the item of layaway. The item will then be teated as abandond, put on floor and sold.
Q If I come to the store and want to order a dress, how much payment I have to submit as down payment?
If you are in the store and want to order a dress or any other item, you have to deposit minimum 50% of the total as down payment. You pay the remaining balance later when the item comes in the store and you come to pick it up. Once the order is placed, no changes or refunds will be entertained as it is a special order of your's and has been specially ordered for you. So, please make sure you are ordering the right item.
If you have any further questions, please feel free & e-mail to us.
To e-mail - Click here Still want to talk to us? Please call 281-855-3377