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Store Policy & FAQS (Frequently Asked Questions):

         Store Policy:

  1. Copyright and Trademark Notice
    Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2009 - present, ALL RIGHTS RESERVED. You may use the content of this site only for ordering from this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
  2. Credit Cards
    We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon confirmation of the availability of your order. All orders placed with us are specially ordered for you and once the order is confirmed by us, no cancellations or refunds will be entertained. So please be sure about the item(s) you are ordering.
  3. Links
    This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
  4. Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
    We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
  5. Order Acceptance Policy
    Your receipt of an electronic, fax or mail or any other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Eesh Formals reserves the right at any time after receipt of your order to accept or decline your order for any reason.
  6. Other Conditions
    These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Eesh Formals signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
  7. Privacy
    We keep your personal information private and secure. When you make a purchase from us, you provide your name, email address, credit card information, address, phone number etc.. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
  8. Privacy on Other Web Sites
    Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
  9. Returns
    Due to all special occassion dresses and accessories, NO RETURNS OR EXCHANGES WILL BE ENTERTAINED.

    All the items shipped or sold by us are thoroughly inspected, first by the manfacturer's inspectors and then by us. We feel that there should be no flaws in the item after that. Even after that, if any defect in the manfacturing is found you can contact us immediately on receiving the shipment (if the item was ordered by you without visiting the store and we shipped it to you). Please let us know the details. No returns will be accepted by our shipping department without a return authorization number from us. A restocking fee of 30% will be charged, per item, in case of return.  We, no more, have an online business.
  10. Shipping
    Consider any shipping or transit time offered to you by Eesh Formals or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
  11. Taxes
    Our Store shall charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. You do not have to pay sales tax to us if you are not in the state of Texas.
  12. Typographical errors
    In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
  13. Use of Law in case of disputes
    In case any dispute arises out of or relating to sales by Eesh Formals to you, the courts of the Harris County, Houston, Texas shall have jurisdiction over the subject matter and the parties of dispute. Order/s placed by you indicate your agreement with the above policies.

     FAQs:

You can get maximum information about us if you surf on all these pages of our web site thoroughly. Still if you have some questions, go through the following which are F.A.Qs.(Frequently Asked Questions):


Q How should I decide about my size?
To determine your size please follow the simple instructions: DO NOT measure yourself. Take the measurements of the fullest bulging part of the body. Normally 3 measurements are needed: bust, waist & hips. Once the measurements are taken, match it with the size chart of the said company whose dress you want to order. Keep in mind, taking fabric 'IN' while alterations is easy than taking it 'OUT'. The biggest part of the body has to fit - rest can be altered by your local seamstress. Almost 90% of our customers need alterations and mostly all can be possibly done by your local seamstress / taylor.


Q Will I need any alterations after I receive the dress?
Almost 90% of our customers need some kind of alterations. The straps may need to be adjusted, dress may need hemming, it may need to be taken IN at a certain part of the body - and these kind of alterations could easily be done by your local seamstress.


Q Can you order dresses in any color I want?
NO. Only those colors can be ordered in which the manufacturers are making the said dresses. Manufacturers make a certain style in a few particular colors only.


Q How do you ship?
Through UPS and Fed-ex.


Q Do you mail dresses out of USA?
NO. We only mail in USA.


Q Do you accept returns / What is your Policy for Returns?
See the 'Store Policy' above.
Like any other Special Occasion dresses - retail store, we also do not entertain returns / refunds / exchanges. In case of Special Orders: The dress is a special order and we specially order for you from the manufacturers. Once the dress is received by us, we closely inspect the dress before we ship it to you. On the other hand the manufacturers have their own inspectors also to check the flaws in the dress, if any. Further the dress was ordered on your request in a particular color and size from the manufacturer which thereafter can not be returned. Our dresses are very reasonably priced. We do not over price our dresses so that we can bear the cost of returns. Further more, special occasion dresses are worn only for special occasions.

 

Thereafter, some customers want to return after use, and get their money back. So we DON'T do it. NO REFUNDS / RETURNS / EXCHANGES is our policy (whether you order on phone or in the store). So, please be sure about the color you see in pictures ( if not seen personally), size ( get yourself measured properly ), and keep in hand ample time to receive the dress. The colors may vary little bit, as all dresses are not made from the same lot.

Q What type of Credit Cards do you accept?
We accept all major Credit cards, including Visa, Master card, Discover Card, American Express, and Debit card.


Q Do you contact us after you have further placed the order for me?
Within next 48 Hrs (excluding holidays) we will contact the manufacturer to see whether we can get your dress before your wear date or not. Then we will, of course, contact you to let you know the details of the expected delivery date. In case the ship date is too close to your wear date, you have an option to upgrade the shipment. Just keep enough time for the shipment to reach you in time before ordering.


Q When do you charge on my credit card?
We charge your credit card when we get an assurance from the manufacturer that we can get the dress within the said time.


Q How fast can I get a dress?
It all depends on the availability of the size and color requested, in stock. If it is in stock, we can get it faster; if not, it may take 6 to 8 weeks time to get it. (Our suggestion is: Do not wait for the last moment, try to order as early as possible, so that we can get your request in time) . Please tell us the correct wear date for the dress. Anyways, we will be in touch with you to confirm everything, then only we will proceed with the order and charge on your card.


Q Do you mail catalogues?
No, we can not mail a catalogue to you as it increases our expenses. We aim at giving you a reasonable price for which we can not afford to do this. Anyways, you may surf on the websites which have all the relative details about the dresses made by different manufacturers.


Q What is your layaway policy, if we come to the store and put some dress on layaway?
We do entertain layaways for the customers in the store only. You have to put 25% of the total as down payment and have 4 weeks to pick it up. If you do not pick up the items of layaway before the mentioned date for pick up, you loose your deposit and it is presumed that you no more need the item of layaway. The item will then be teated as abandond, put on floor and sold.


Q If I come to the store and want to order a dress, how much payment I have to submit as down payment?
If you are in the store and want to order a dress or any other item, you have to deposit minimum 50% of the total as down payment. You pay the remaining balance later when the item comes in the store and you come to pick it up. Once the order is placed, no changes or refunds will be entertained as it is a special order of your's and has been specially ordered for you. So, please make sure you are ordering the right item.

If you have any further questions, please feel free & e-mail to us.
To e-mail - Click here Still want to talk to us? Please call 281-855-3377

Email: info@eeshformals.com 

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